Approved Methods of Contact

Website: https://www.firststparis.com/

Support: 937.663.4186

Text

• FCNB will never text you directly.

Debit Card Texts

• You may receive texts from Fiserv regarding debit card charge verification.
• See SMiShing info.
• You have to opt-in for the texts.
• For support call 937.663.4186
• Customers may request alert samples from the bank. Contact us for Text Alert Samples.

Online Banking Alert Texts

• You may receive texts from online banking (Fiserv) regarding alerts you set up.
• The alerts are similar to the email alerts and are configured in the same area.
• The texts will never compel you to call a number or to supply additional personal information.
• Customers may request email alert samples from the bank. Contact us for Text Alert Samples.

Credit Card Text from FIS

• If you have a credit card from FCNB, you may receive text alerts from FIS in the case of suspicious transactions.
• The texts may come from 800.369.4887.
• The texts will ask you if you intended a specific transaction.
• First asks about transaction and amount, merchant reply yes or no.
• Customers may request email alert samples from the bank. Contact us for Text Alert Samples.

Automated Calls

• FCNB will never ask you to enter or give account information to an automated phone system outside of telephone banking mentioned previously.
• You should always be suspicious of requests for personal banking information.

Debit Card Calls

• You should always be suspicious of requests for personal banking information.
• FCNB does not have any robo/automated calling or texting other than debit card charge approval from Fiserv.
• That number is 877.253.8964

Direct Human Call

• FCNB may call you individually from approved numbers, but if you were not expecting the call, you should always call back a known number, which is listed below.
• List of Approved Phone Numbers - calls from FCNB will originate from these numbers, and you should call these numbers to verify identity.
• Main Office: 937.663.4186
• Rosewood: 937.362.2591
• Urbana: 937.663.5857
• Christiansburg: 937.857.9872
• If you filled out a mortgage application, you may receive a call from a loan officer from a number listed above.
• You may receive calls from Fiserv about debit card fraud.
• That number is 877.253.8964

Credit Card Calls - FIS

• FCNB has automated calling related to credit card transactions which originate from FIS.
• The calls originate from 800.369.4887 and are from live operators.
• The operator will identify as calling on behalf of First Central National Bank.

Email

• FCNB generally will not email you directly except in the following circumstances. Email will usually not include links to websites.
• They may include phone numbers to call, which will be 937.663.4186.

Online Banking Email Alerts

• The email will never ask you to reply.
• The email will never have an attachment.
• Some alerts are configurable - Online Banking Email Alert Configuration in figures below
• For support call 937.663.4186
• Customers may request email alert samples from the bank. Contact us for Email Alert Samples.

eStatement Email

• You must opt-in to receive eStatement notices. Once enrolled you will receive eStatement availability notices by email.
• For support call 937.663.4186
• Does not contain attachments or links except for link to adobe.
• Customers may request email alert samples from the bank. Contact us for Email Alert Samples.

Credit Card Email - FIS

• If you have a credit card from FCNB, you may receive email alerts from FIS in the case of suspicious transactions.
• Contact us if you are unsure if an email alert is from a valid email.
• The emails will ask you if your transactions are authorized and ask you to click one of two links.
• Customers may request email alert samples from the bank. Contact us for Email Alert Samples.

Mortgage Application Email

• If you filled out a mortgage application, you will possibly receive an email from one of our loan officers.
• When in doubt call the bank office you use. See numbers above
• Customers may request email alert samples from the bank. Contact us for Email Alert Samples.

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